Refund policy
RETURN & EXCHANGE POLICY
We want you to love your Marzea piece.
If you’re not completely satisfied, you may return or exchange your item within 30 days of delivery.
Eligibility
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Items may be lightly worn, but must be in good condition and include the original packaging (box, pouch, and inserts).
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Proof of purchase is required.
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Sale items, gift cards, and final sale items are non-returnable.
How to Return
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Email hello@marzeajewelry.com or call 1-888-449-1171 with your order number and reason for return.
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We’ll provide a return authorization and instructions.
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Customers are responsible for return shipping unless the item arrived damaged or defective.
Refunds
Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the return.
Exchanges
If you’d like an exchange, please email us within 30 days — we’ll help you find your perfect piece.
30-DAY GUARANTEE
We stand behind the quality of every Marzea piece.
If for any reason you’re not satisfied, you can return your jewelry within 30 days of delivery for a full refund or exchange. No questions asked.*
*Items must be in good condition and include the original packaging.
Our guarantee does not cover damage caused by misuse, accidents, or normal wear and tear.
WARRANTY POLICY
We stand behind the craftsmanship of every Marzea piece.
Warranty Coverage
Marzea offers a one-year limited warranty from the purchase date covering manufacturing and material defects, including:
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Broken clasps or closures
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Loose or missing stones (not caused by misuse)
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Faulty links or soldering
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Premature tarnishing due to manufacturing error
This warranty does not cover normal wear, scratches, accidental damage, exposure to chemicals, or lost items.
How to File a Claim
To request a repair or replacement, email hello@marzeajewelry.com or call 1-888-449-1171 with your order number, photos, and a short description of the issue.
We’ll review and respond within 3–5 business days.
If approved, your item may be repaired, replaced, or credited for equal value. Proof of purchase is required.
Care Tips
To keep your piece looking its best:
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Avoid perfumes, and harsh chemicals.
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Store in your Marzea pouch or box.
Wipe gently with a soft cloth after wear.